Customer Service

Customer Service

We Can't Wait to Hear From You, 1-877-577-6935



We would love to hear from you! Our Customer Service Agents are a phone call away and are ready to talk to you about our products, help you place an order and answer any questions you may have. We also hope would love to hear from you via e-mail or if you want to write to us, our PO Box address is below. Thank you for being a great customer.

Email Us:
Service@JLPowell.com

Write to Us:
po box 9109
pueblo, CO 81008
usa
Call Us:
TOLL FREE 1-877-JLPOWELL (557-6935)
MONDAY - FRIDAY 9am - 9pm est
SATURDAY & SUNDAY 10am - 4pm est

Returns & Exchanges


Ship returns or exchanges to:
J. L. POWELL RETURNS
605 W CROSSROADS PKWY
BOLINGBROOK, IL 60440
usa
As a company known for its quality, we want you to be completely satisfied. If for whatever reason our product does not meet your expectations, simply return it to us in its original packaging for an exchange or refund. For your convenience, we offer a 100% Satisfaction Guarantee on all of our products. We also include a shipping label in the outgoing package for your return.

Returns Only: A small fee of $8.00 will be deducted from refunds for use of our return label. 

Backorders

On occasion, demand exceeds our expectations. You’ll receive updates on the status if there are any significant delays so that you may consider other options. Naturally, we won’t charge your credit card until the item has been sent. You can also sign in to your J. L. Powell Account and view your order history and the status of any products you have ordered.

Delivery Services

Most orders are processed within 24 hours. The shipping standards below apply to In-Stock items only.

Standard Shipping - allow 5-7 business days

Overnight Delivery - (see shipping rate chart) Next business day delivery for orders placed by 2pm Eastern Time, Monday - Friday. (Allow one additional day for Alaska, Hawaii, and U.S. Territories.)

2nd Business Day (see shipping rate chart) Delivery within two business days for orders placed by 2pm Eastern Time.

Finding your Fit

Chest - Measure around the fullest part of your chest, keep the tape under your arms and over the shoulder blades.

Waist - Measure around your natural waist where you normally wear your pants. Keep one finger between tape and body.

Sleeve - Measure from the center of back of the neck, following the curve of your bent elbow, and continuing down to your wrist.

Neck - Measure around the base of your neck, keeping the tape measure comfortably loose.

Belts - Order the same size belt as your pant waist size. If between “even” sizes, order the next larger size.