Customer Service
We would love to hear from you! Our Customer Service Agents are a phone call away and are ready to talk to you about our products, help you place an order and answer any questions you may have. We also hope would love to hear from you via e-mail or if you want to write to us, our PO Box address is below. Thank you for being a great customer.
Email Us:
Service@JLPowell.com
Write to Us:
po box 9109
pueblo, CO 81008
usa
Service@JLPowell.com
Write to Us:
po box 9109
pueblo, CO 81008
usa
Call Us:
TOLL FREE 1-877-JLPOWELL (557-6935)
MONDAY - FRIDAY 9am - 9pm est
SATURDAY & SUNDAY 10am - 4pm est
TOLL FREE 1-877-JLPOWELL (557-6935)
MONDAY - FRIDAY 9am - 9pm est
SATURDAY & SUNDAY 10am - 4pm est
Returns & Exchanges
Ship returns or exchanges to:
J. L. POWELL RETURNS
605 W CROSSROADS PKWY
BOLINGBROOK, IL 60440
usa
J. L. POWELL RETURNS
605 W CROSSROADS PKWY
BOLINGBROOK, IL 60440
usa
As a company known for its quality, we want you to be completely satisfied. If for whatever reason our product does not meet your expectations, simply return it to us in its original packaging for an exchange or refund. For your convenience, we offer a 100% Satisfaction Guarantee on all of our products. We also include a shipping label in the outgoing package for your return.
Returns Only: A small fee of $8.00 will be deducted from refunds for use of our return label.
Returns Only: A small fee of $8.00 will be deducted from refunds for use of our return label.
Backorders
On occasion, demand exceeds our expectations. You’ll receive updates on the status if there are any significant delays so that you may consider other options. Naturally, we won’t charge your credit card until the item has been sent. You can also sign in to your J. L. Powell Account and view your order history and the status of any products you have ordered.
Delivery Services
SHIPPING & HANDLING RATES (U.S. RATES)
Shipping and handling charge includes the cost of preparing your shipment, handling and packaging the products you have purchased, and delivering them to you or the recipient you designate.
| 1 | |
|---|---|
| Order Amount | Standard |
| Up to $50 | $8 |
| $51-$100 | $10 |
| $101-$200 | $16 |
| $201- $300 | $19 |
| $301-$400 | $24 |
| $401+ | $28 |
| ADD AN ADDITIONAL | |
|---|---|
| 2 Day | Overnight |
| $20 | $37 |
| $22 | $39 |
| $28 | $45 |
| $31 | $48 |
| $36 | $53 |
| $40 | $57 |
AK, HI and U.S. Territories add an additional $12.
Please note: When standard shipping is selected, J. L. Powell determines the most efficient shipping carrier for your order. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
Most orders are processed within 24 hours. The shipping standards below apply to In-Stock items only.
Standard Shipping - allow 5-7 business days
Overnight Delivery - (see shipping rate chart) Next business day delivery for orders placed by 2pm Eastern Time, Monday - Friday. (Allow one additional day for Alaska, Hawaii, and U.S. Territories.)
2nd Business Day (see shipping rate chart) Delivery within two business days for orders placed by 2pm Eastern Time.
Finding your Fit
Men's Sizing Chart
| 1 | M | L | XL | XXL |
|---|---|---|---|---|
| Chest | 38-40 | 42-44 | 46-48 | 50 |
| Waist | 32-34 | 36-38 | 40-42 | 44 |
| Sleeve | 34 | 35 | 36 | 37 |
| Neck | 15 1/2 | 16 1/2 | 17 1/2 | 18 1/2 |
Chest - Measure around the fullest part of your chest, keep the tape under your arms and over the shoulder blades.
Waist - Measure around your natural waist where you normally wear your pants. Keep one finger between tape and body.
Sleeve - Measure from the center of back of the neck, following the curve of your bent elbow, and continuing down to your wrist.
Neck - Measure around the base of your neck, keeping the tape measure comfortably loose.
Belts - Order the same size belt as your pant waist size. If between “even” sizes, order the next larger size.
